Home Office

So today I spent a good hour on the phone with Home Office. I even made the record logs, it was that long.

We started on the regular phone, but had to move to m cell phone as we ended up working with the modem. Yeah... dial-up internet for us. >.o;;;

Turned out that the phone line for the modem was plugged into the wrong place, and the reason they were calling was because they weren't getting any sales data from us due to this problem. We had plugged it in to what we thought was another phone jack, but it turned out it wasn't, and the line also had to go into the splitter. Lemme tell ya, it took FOREVER to communicate this to him, since he's out in Anarbor(sp) Michigan. Then we moved on to the cash register...

See, since the disks weren't downloading, this came up too. So we went to the register, and I learned how to do an admin75, which tells me all the sales that day. At this point we'd only had one. Then he wanted me to try an admin99, which probably would diagnose stuff... but it wouldn't accept the command. I also had to do a no sale for some reason or another.

Well, this was when we popped the disk into the PC to see if it'd download the information to him, which it did. Meaning that it probably wasn't the disk. Still, he wanted Alix to make some new ones just in case.

Then he got a ticket number and put in a request to an electrician to come out and look at the register since it definitely isn't working right.

Cool, said he'd be there within the next few days.

I was NOT expecting him to show up later today! He got there about 3pm, since I hadn't been back from lunch long (Huma thought she worked Thursday, not Tuesday, and was late by 40min), and got to work.

He dusted out the whooooole computer inside of the register, and the floppy drive. he also poured 90% rubbing alcohol onto the floppy disk and stuck it in the drive. That disturbed me because I didn't think you were supposed to combine liquid and electronics. LMAO But he said it was okay, and it seemed to be.

I mean, this guy tried EVERYTHING. Did diagnose scans at least 15 times, and just was as thorough as can be. Buuuut... nothing worked. I mean, he even ran it through his laptop via a USB Floppy Drive.

His diagnosis: It's junk. I'm serious.

So he's ordering us a new floppy drive, if one is even available (we're talking an IBM system here from the stone age), and he'll be back to install it.

He said that it can't right to the higher sectors, only the lower ones. Greeeeaaaat.

Alix is still going to make new disks for us, since we're probably going to want fresh ones.

God, this kiosk is such a pain.

While I was on the phone with that guy, and we were waiting for things to load, we had chat time and I told him as much. He wanted Alix to come down to the kiosk too, and almost choked when I said that the base store was about 30min away if you had light traffic. He wanted to know why it was so far so I told him in plain English that it was should be run by the Borders five minutes down the street, but that somehow we'd ended up with it in Saratoga. And he said it was good that we were sticking it out, and I told him I wouldn't be if they weren't paying me well. LMAO

I also asked if they were shipping a whole new register and he said no, that the only way they really broke to that point was if you dropped them on the floor. And then he said that I probably wanted to by now. I told him if I could lift it, probably. xD

He said that he would put in for it to be fixed, and that he thought it was the drive, and I wanted to know how long that'd take to get here so Alix could be here to help install it. And he laughed and asked if I really thought they were going to make Alix do it. I told him yeah, since that'd been the general pattern. Modem broke--they sent a new one and Alix fixed it (turned out it was only a wire plugged in wrong...); the monitor was broke--they sent a new one and I fixed it; the LDT broke--they're sending a new one for Alix to fix... Yeah, definitely a pattern.

But he assured me otherwise, and it must be true since the electrician showed up.

He was a nice guy though, so it wasn't too bad. Both were nice guys, actually. Home Office and the electrician. Yeah... I don't have names. LOL

The guy at Home Office told me I was getting 15min of fame in his diary log for the day. xD I told him I wished it had come in a different form. He said never know, maybe I'd get a promotion. I just laughed and said that'd only be good for better pay to put towards student loans. Hahaha

I like people with a sense of humour.

To top the day off though, I had to FIGHT with the register tape to get it to work when we ran out. Which coincided with when I was on the phone with Home Office. Go figure.

Today was not my day. In fact, most days at that kiosk aren't. I hate it SOOOOOOO MUCH. Can't wait for it to be OVER.

And... we only made $193 out of the $577 goal yesterday. Hahaha, $577 a day at Clifton Country Mall? What are they, nuts? I mentioned the dead mall status to Home Office too. And for some reason they seem to think we'll yield $60,000 at this kiosk. Yea--no.

Oh, and wouldn't you know it, we had a sale during the fixing of the register, so I had to do it all manually without the computer and put it in after. Oi.

So um... yeah. Save me? xP

PS: This stomach bug BLOWS. Had it since last Thursday and it just CLINGS. ;A;
PSS: The microwave died, so I am without a way to cook. Nooooooooooooooooo *sobs*