Gateway, how I LOATHE thee. >[

Right now, I am still INCREDIBLY PISSED at Gateway. They have to have the WORST customer service EVER. IF YOU CAN EVEN CALL IT THAT.

I got my cord today. Oh, and was I pleased. So the first thing I did was open it up, and went to plug it in... only to find that it DID NOT FIT INTO MY PORT.

WHAT IN THE HELL!?

So after shaking with rage for five minutes, I was finally calm enough to call product support. Which I did. And that poor guy must be talking a storm about me, because I LET HIM HAVE IT. I told him that whatever asshole sent me that cord sent the wrong one, and when he told me that they couldn't give me another 65watt cord for my laptop I asked him if I was shit out of luck then. Nope, instead he gave me...

ANOTHER PHONE NUMBER.

So I called Product Services. So I told this lady my issue, and she asked for my model number. WELL! She can't help me because I bought my laptop directly from Gateway, and they don't handle such products.

GAVE ME ANOTHER FUCKING NUMBER.

So now I'm onto Direct Service, which requires your serial number to do anything. And after finding out that Gateway did not put my serial number on the bottom of my fucking laptop, Mom and I went digging through old paperwork to find it because it was easier than attempting to find the box. Luckily, we had it, so I was able to get through.

ONLY TO FIND OUT, THAT SINCE MY WARRANTY HAS EXPIRED, I CANNOT SPEAK TO ANYONE UNLESS I WANT TO PAY.

By now, I am raging so hard, and so pissed off, I'm not only shaking, but it's all I can do not to cry. So MOM calls them up, and is told the same damn thing. She needs to pay.

WELL.

So I went on to their technical support chat. Fuck them, I'll use whatever free method there is. And lo and behold, a seven minute chat produced me with a DIFFERENT WEBSITE THAN TIGER DIRECT that had MY PROPER CORD.

WHY WASN'T THIS THE FIRST GOD DAMN THING I WAS SENT!?

I... am so infuriated. There is no describing this. And this is not the end of it. I will find either a corporate email for the sonsofbitches at Gateway, or I will use the address they so lovingly provided on their website, and they are going to hear just how BAD their customer service department is. Not just the cute little feedback thing I got to fill out after my online chat.

This is ridiculous. I should not have to go through so much headache, bullshit, and utter NONSENSE for a $49 part!

So all told it's going to come to $61. NO EXTRA SOFTWARE INCLUDED. And this time it's getting ground shipped, because I don't give a rats ass right now.

If it weren't for the fact that I can't find another computer brand I trust, Gateway would not be getting my business when I go to purchase my business PC. So by all means, throw some names out there if you know any. Provided they are NOT: Dell, HP, Toshiba, Mac, or Compaq. I can't afford a Mac, and you can buy the other three at Walmart which just REAKS shitty quality.

I am going to ream Gateway a bunch of new assholes. I. AM. LIVID.

On the plus side, Tiger Direct is refunding the whole cost of what they sent me, shipping included, no hassle. Out of my hour and a half stuggle, that is the only good thing that came of it.

My night is effectively RUINED.

Long day at work, don't feel well, PROBABLY PMSING, and I came home to this BULLSHIT.

Talk about a shitty deal. >[