Gateway's Response

I received a prompt response from Gateway. Here's what they had to say:

"Dear Samantha Genier,

Thank you for contacting Gateway. I apologize for the inconvenience that you have experienced. I understand how you must feel and I can relate to how inconvenient ongoing issues can be. Unfortunately, the issue with the refund is with TigerDirect and not with Gateway. Please do understand that Gateway does not have control over TigerDirect and such matter should be shoulder by TigerDirect itself.

Again, I apologize for the inconvenience this issue may have cause you.


Respectfully,
Gateway Online Technical Support"

...I'm sorry you decided to directly link a phone number off your site to Tiger Direct? Seriously, if you're going to do that, obviously they represent you. If Tiger Direct has nothing to do with you Gateway, then they shouldn't be who I got on the phone when using a number off of your site.

Yeah... Gateway might not have any control over them, but they're still responsible for picking reliable retailers. And that's why to me, this is as much Gateway's fault as it is Tiger Direct's.